Non Competitive Squads

Terms and Conditions


Make-up Lesson Policy
Make up lessons will only be issued in our winter terms 2 and 3. Due to the popularity of the summer period, makeup lessons are not offered under any circumstances (Term 1 and Term 4). Exceptions will not be made so we kindly ask that you adhere to the policy to avoid disappointment or refusal.
Make up lessons will only be issued under the following guidelines:

  • Swim School Office has received 24 hours notice prior to the lessons commencement.
  • Student has not exceeded their maximum of two makeup lessons per term.
  • Any notice less than 24 hours will only be accepted with current and relevant medical documentation, covering all missed lessons.
  • Make up lessons will only be taken within the enrolled term where lessons were missed and only where there is a position vacant. We cannot guarantee times will be available to suit your needs.
  • Makeup lessons can be booked from week 3 of term.

If your child misses 3 or more consecutive lessons due to illness, you may apply for credit.

Credit and Cancellation Policy
Credits will only be issued under the following guidelines:

  • Credits will only be considered for students who have incurred the following:
    - Major illnesses/injury or hospitalisation
    - Moving house or relocation
  • Credits will not be granted for holidays
  • All applications must be received prior to the completion of the enrolled term.
  • Credits will only be considered for 3 or more consecutive absences from lessons.
  • Credit – money will be credited to you to use for future swimming lessons and will remain on your file for 12 months

To apply for credit: An application for credit form must be completed and submitted with the following documentation.

  • Letter outlining the reason for application and number of lessons missed (Attention letter: Aquatics Programs Manager).
  • Doctors certificate or proof of new address
  • Receipt
  • Swim School entry pass

The following guidelines will apply:

  • All credit applications must be received prior to the completion of the enrolled term.
  • Credits will only be considered for 3 or more consecutive absences from lessons.
  • A credit will be applied to your account for use for future swimming lessons and will be valid for 12 months.
  • Once a credit has been approved, a letter outlining the amount of credit in your account will be sent. All decisions on applications for credit are at the discretion of the Aquatics Programs Manager.

Please note: In the event of missed or cancelled lessons, refunds will not be considered.